Novus Clinic Coronavirus Informational Update

Dear Friends:

On March 18, 2020, we were informed by the Center for Disease Control (CDC) that all routine eye examinations be halted. As of Monday, March 23rd, in compliance with this request, all Novus Clinic locations will cease performing routine eye care. Additionally, this will require the temporary closing of the Medina, Wooster, Alliance, and Coventry locations. During this time, Tallmadge, Northfield and Green will remain open with very limited hours for ocular emergencies only. No walk-in traffic will be permitted.

Those patients needing care will be screened prior to entering the building for symptoms and temperature. Only one family member per patient will be permitted and will be strongly encouraged to wait in the car.

The optical departments at all locations are closed as of March 23rd. If you have glasses or contacts on order, we will contact you to ship them to you. If you need to order contact lenses, you can do so here or call us at 330-630-9699.

The call center will be available the following hours:
Monday: 9 am – 5 pm
Tuesday: 9 am – 5 pm
Wednesday: 9 am- 1 pm
Thursday: 9 am – 5 pm
Friday: 9 am – 5 pm
Saturday: 9 am – 1 pm

We appreciate your understanding during this time. We will always do our best to assist you. If you have any questions or concerns, please let us know.

We here at Novus Clinic place our patients’ and employees’ health and safety first, as it is our number one priority. Every day we are very closely monitoring the situation surrounding our communities, and our world regarding the Coronavirus (COVID19). We are making decisions based on the guidelines set forth by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Health and governmental agencies have outlined recommended guidelines to help proactively slow the spread of COVID19.

The COVID19 virus is thought to spread mainly from person-to-person, between people who are within 6 feet of one another and through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Older adults and people who have severe underlying chronic medical conditions like heart, lung disease, or diabetes seem to be at higher risk for developing more serious complications from the COVID19 virus. Please consult with your healthcare provider about additional steps you may be able to take to protect yourself.

In addition to the already very stringent guidelines we follow, we have added additional infection control measures, these include:

  • All touch surfaces are being cleaned several times throughout the day with hospital grade disinfectant wipes that kill all viruses and bacteria, including the COVID19
  • We are asking everyone to use hand sanitizer when arriving at our facilities, these sanitizers are available at all locations
  • If you are sick with any symptoms of a respiratory virus, including a fever(100.4 F), cough or shortness of breath, we will have you reschedule your appointment. If it is an urgent matter, please call before arriving so we can discuss the best steps for you, our other patients and staff members. Call your primary care physician for guidance in your care if you are sick
  • Employees that are sick will not report to work
  • If you sneeze or cough, please do so into a tissue or the inside of your arm, then IMMEDIATELY WASH your hands with soap and water for at least 20 seconds or use a hand sanitizer that is at least 60% alcohol-based.
  • If you have been exposed to someone who is infected with the COVID before arriving so we can reschedule your appointment, please call our office
  • Staff members will wash their hands before and after each patient contact. It is your right to ask them to make sure that they wash their hands before providing care to you
  • WASH your hands and do no not touch your face, mouth or nose unless you have just washed your hands.

We are all in this together and we are taking all precautions to keep everyone safe. Please reach out if you have any questions or concerns.

Thank you!

Best,

Novus Clinic